The Detailer plays an extremely important role in customer satisfaction and the overall continued success of Miller Auto. The position is detailing all vehicles in preparation for delivery to our customers.
Provide customer service to internal and external customers promptly and professionally.
Maintain partnership with all departments as necessary.
Communicate necessary information to pertinent partners.
Clean interior and exterior of vehicles.
Wash vehicle exterior, clean interior and exterior windows, and wipe down doorjambs.
Apply wax to auto body, and wipe or buff surface.
Vacuum interior of vehicles to remove loose dirt and debris.
Clean upholstery, rugs, and other surfaces, using appropriate cleaning agents, applicators, and cleaning devices.
Apply revitalizers and preservation agents to interior vinyl or leather surfaces and treat fabrics with spot- and stain-resistant chemicals.
Apply special-purpose cleaners to remove foreign materials which normal cleaning procedures do not remove, utilizing experience and judgment and following product manufacturer's recommendations.
Inspect vehicles for noticeable defects, such as dents, scratches, torn upholstery, and poor mechanical operation and communicate with manager.
Restore appearance of engine area, rugs and upholstery, and painted surfaces. Use touch-up paint, dyes, and other appropriate materials.
Fill vehicle with fuel as directed by management.
Apply dressing on tires and tire wells.
Maintain showroom and stock vehicles in clean and presentable condition at all times.
Remove all window stickers on sold vehicles.
Maintain the cleanliness and organization of all work areas.
Maintain and execute health and safety guidelines, policies and procedures at all times. Including, but not limited to company expectations, state and federal laws, OSHA, Red Flags, Privacy and OFAC.
Any other duties deemed necessary by management.
Qualifications
Must be presentable and professional appearing at all times
Must have valid driver's license and good driving record
High school diploma or equivalent preferred
Good time management skills
Dependable
Expectations
Ability to demonstrate Miller Auto's customer service practice and principles
Ability to work in a fast pace environment
Ability to set priorities and focus on the task at hand
Ability to demonstrate Miller Auto's Mission and Values
Ability to follow direction, process and procedures
Ability to work as part of a team
To deliver a Five Star Experience by serving our customers, employees and coworkers.
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