Job Description

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The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members.

JOB SUMMARY

The Food & Beverage Host is responsible for you will be the friendly face of our organization, providing excellent customer service and creating an inviting atmosphere for our guests. Your main goal is to provide a positive experience for both our guests and team members. Your strong organizational skills and attention to detail will ensure that the establishment runs smoothly and efficiently. In addition, you will be responsible for maintaining a clean and organized front-of-house area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate with dining room, service, and kitchen staff to keep track of all orders and monetary situations, and charges.
• Validate methods of payment, complete transactions, provide documentation and receipts, and dispense the accurate amount of change if needed.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and adequate change is available.
• Scan items and ensure pricing is correct or resolve amount discrepancies; take money in the form of cash, credit card, check, or gift card and process accordingly.
• Clean up checkout area and keep organized; keep receipt paper and other stationery stocked.
• Maintain accurate tabs on every restaurant table’s order using the venue’s primary POS system.
• Answer customers' questions and find a manager if the answer doesn't solve the issue.
• Ensures all orders leaving the kitchen meet presentation standards and guest requests. Reviews orders for accuracy and builds plates according to specifications and presentation: Ensures plates are properly garnished and food quality standards are met. Maintains line of sight/atmosphere control by circulating through work area throughout shift. Maintains constant flow of communication with and to the team. Responsible to comply with all workplace health and safety requirements, including department specific training regarding equipment and procedures.
• Maintains a clean, organized safe and sanitized work area. Keeps service station stocked with items such as ice, plates, napkins, garnishes, toppings and serving utensils. Informs wait staff of kitchen wait times and any product shortages.
• Learns Front of House material such as table numbers and server sections. Bags to-go orders for guests. Meets special guest requests while ensuring same high-quality standards. Attends and participates in briefings and other meetings as scheduled.
• Performs other duties as assigned to support the efficient operation of the department.

REQUIRED SKILLS AND ABILITIES

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION AND EXPERIENCE

• Must be at least eighteen (18) years of age.
• Six months fast food service or restaurant service experience OR equivalent combination of education and experience.
• The ability to lift, push and pull up to 25-50 pounds.

Certificates, Licenses, and Registrations: Virginia Racing Commission License
Valid Driver’s License with a minimum of three (3) years driving experience.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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