Job Description

Newborn Screening & Children’s Special Health Program TRS2:

The Newborn Screening and Children’s Special Health Programs are prevention and intervention programs that identify conditions that can affect a child’s long-term health and seek to promote positive health outcomes and enhance quality of life. The Newborn Screening and Children’s Special Health Programs support health care services in the community through policy, technical assistance, care coordination, and resource linkage. A key component to measuring program effectiveness includes data collection, analysis, and reporting.

The Technical Records Specialist 2 will be an integral team member, responsible for managing data collection, and working with highly specialized software used for program implementation, evaluation, and reporting. This role is responsible for providing timely and consistent customer service for families seeking assistance or resources, providing technical support and troubleshooting for health care providers, and assisting with quality improvement projects .

The ideal candidate will be a collaborative and motivated self-starter who loves data; has experience working with data management software or databases; high attention to detail; and has an interest in children’s health programs.

Example of Duties:

· Maintain specialized software used for program data collection, evaluation, and reporting

· Provide customer service and technical assistance to external customers

· Determine and explain compliance with laws, rules, regulations, policies, and take appropriate action

· Extract data for analysis, data visualization, or reports

· Conduct data quality and improvement assessments and implement changes

· Troubleshoot software or process problems and develop solutions

· Assists with other tasks, projects, and priorities as assigned.

Minimum Job Specifications/ Certifications

This position requires:

· Requires excellent communication and customer services skills and experience.

· Experience analyzing information and researching a variety of sources to identify and resolve problems or issues.

o Requires strong attention to detail and accuracy.

· Experience entering and retrieving data using a computerized record system.

· Experience composing and proofreading business correspondence.

· Experience using Microsoft Excel, Word, Teams, and Outlook.

· Monitoring record systems to identify and correct errors

· Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs

· Experience interacting with individuals from varying cultural and socio-economic backgrounds in stressful situations

· Must be able to work autonomously and within teams while gaining extensive knowledge of program procedures and guidelines.

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